Terms of service
Terms of Service
Last Updated: August 30, 2026
Welcome to GetOurGear.com, operated by Excellent Embroidery. These Terms of Service (“Terms”) govern your use of GetOurGear.com and your purchase of products through our website.
By accessing our website, placing an order, or purchasing merchandise through a GetOurGear.com online store, you agree to these Terms.
1. About GetOurGear.com
GetOurGear.com provides customized apparel, merchandise, team gear, spirit wear, corporate apparel, and other decorated products for schools, teams, businesses, clubs, organizations, and individuals.
Many products offered through our website are produced specifically for the customer after an order is placed. Products may include embroidery, screen printing, direct-to-film (DTF) printing, heat-applied graphics, personalization, or other forms of decoration.
GetOurGear.com is operated by Excellent Embroidery.
2. Online Stores
Individual stores hosted on GetOurGear.com may be created for schools, teams, businesses, organizations, clubs, events, or other groups.
Product selection, pricing, available colors, personalization options, fundraising amounts, store availability, and ordering deadlines may vary by store.
The organization represented by a store does not necessarily manufacture, fulfill, or ship the merchandise. Unless otherwise stated, merchandise purchased through GetOurGear.com is processed and fulfilled by Excellent Embroidery.
3. Product Information
We make reasonable efforts to accurately display product descriptions, colors, images, sizing information, and specifications.
However, actual colors may vary depending on your device or screen settings. Garment colors, materials, sizing, and construction may also vary slightly between manufacturers and production batches.
Product images and mockups are provided for representation purposes. Decoration size, positioning, thread color, print color, and other details may vary slightly on the finished product due to differences in garment size, construction, material, and production method.
These reasonable production variations are not considered defects.
4. Made-to-Order & Custom Products
Many products sold through GetOurGear.com are made or decorated specifically after an order is placed.
Because of the customized nature of these products, decorated and personalized merchandise is generally considered final sale.
Customers are responsible for reviewing their product, size, color, quantity, and personalization selections before completing checkout.
Please review our Return & Exchange Policy for additional information.
5. Sizing
Customers are responsible for selecting the correct garment size.
Sizing may vary between brands and garment styles. When available, sizing information or manufacturer size charts are provided as a reference.
GetOurGear.com and Excellent Embroidery are not responsible for garments that do not fit as expected when the size ordered matches the customer's original order.
Decorated merchandise cannot generally be returned or exchanged because of fit or incorrect size selection.
6. Personalization
Some products may allow customers to add names, numbers, initials, titles, or other personalized information.
Customers are responsible for ensuring that all personalization information is entered correctly.
Personalized merchandise will be produced using the information submitted with the order.
GetOurGear.com is not responsible for errors submitted by the customer, including incorrect spelling, capitalization, numbers, names, or other personalization details.
We reserve the right to refuse personalization containing offensive, unlawful, infringing, threatening, discriminatory, or otherwise inappropriate content.
7. Orders & Payment
Payment is due at the time an order is placed unless another arrangement has been authorized in writing.
Submitting an order does not guarantee acceptance. We reserve the right to cancel or refuse an order due to product availability, pricing errors, technical issues, suspected fraud, inappropriate customization, intellectual property concerns, or other reasonable circumstances.
If we cancel an order after payment has been collected and production has not been completed, the applicable amount will be refunded.
8. Pricing
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change without notice.
If a pricing or website error occurs, we reserve the right to correct the error and cancel affected orders. If payment has already been collected for an order we cannot fulfill due to such an error, the applicable payment will be refunded.
Applicable sales taxes, shipping charges, personalization charges, or other fees will be displayed during checkout when applicable.
9. Order Changes & Cancellations
Orders may enter processing or production shortly after they are submitted.
Once merchandise has been ordered, decorated, personalized, or entered into production, an order may not be changed or canceled.
We recommend carefully reviewing your entire order before completing checkout.
Requests for changes or cancellations are not guaranteed.
10. Production Times
Production times displayed or communicated by GetOurGear.com are estimates unless expressly stated otherwise.
Production timelines may be affected by garment availability, supplier delays, shipping carriers, order volume, equipment issues, weather, holidays, or other circumstances outside our reasonable control.
We make every reasonable effort to complete orders within the expected timeframe but do not guarantee delivery by a specific date unless such guarantee has been expressly provided in writing.
11. Product Availability & Substitutions
Apparel and merchandise availability is dependent on third-party manufacturers and suppliers.
Products, colors, or sizes may occasionally become unavailable after an order is submitted.
If an ordered item becomes unavailable, we may contact you regarding an appropriate substitution, alternative product, store credit, or refund for the unavailable item.
We will not knowingly substitute a materially different product without appropriate consideration of the original order.
12. Shipping & Delivery
Customers are responsible for providing a complete and accurate shipping address.
GetOurGear.com is not responsible for delays resulting from incorrect or incomplete shipping information submitted by the customer.
Once an order has been transferred to a shipping carrier, delivery times may be affected by circumstances outside our control.
Customers should promptly report packages that appear lost, damaged, or incorrectly delivered so that we can determine what assistance may be available.
Shipping charges are generally non-refundable unless the shipping error was caused by GetOurGear.com.
13. Local or Group Order Distribution
Certain stores may offer local pickup, team distribution, school distribution, or delivery to an organization.
When an order is delivered to the designated organization, team representative, school, or distribution location selected for that store, the order will be considered delivered.
Customers are responsible for retrieving their merchandise according to the organization's distribution instructions.
14. Defective or Incorrect Merchandise
We stand behind our workmanship.
Customers should inspect merchandise upon receipt and notify us within 7 days if an item is defective or if GetOurGear.com produced or shipped something different from what was ordered.
We may request photographs and/or return of the original merchandise before approving a replacement.
When an error is confirmed to have been caused by GetOurGear.com or Excellent Embroidery, we will determine an appropriate resolution, which may include repair, replacement, store credit, or refund.
15. Fundraising & Organization Proceeds
Some GetOurGear.com stores may include fundraising or revenue-sharing arrangements with the organization associated with the store.
When applicable, a portion of eligible merchandise sales may be paid to the participating organization according to a separate agreement between Excellent Embroidery and that organization.
Fundraising amounts are not payments made directly by individual customers to the organization unless specifically stated.
Returns, canceled orders, refunds, chargebacks, taxes, shipping charges, processing fees, or other excluded transactions may not qualify toward fundraising proceeds.
16. Logos, Trademarks & Intellectual Property
Logos, trademarks, names, graphics, photographs, designs, and other intellectual property appearing on GetOurGear.com may belong to Excellent Embroidery, participating organizations, licensors, or other third parties.
Purchasing merchandise containing a logo or design does not transfer ownership or grant the customer any right to reproduce, distribute, modify, or commercially use that artwork.
All website content owned by GetOurGear.com or Excellent Embroidery, including original graphics, website design, text, photographs, and artwork, may not be copied, reproduced, or commercially used without permission.
17. Organization Authorization
Organizations providing logos, trademarks, names, artwork, or other materials for use in a GetOurGear.com store represent that they have the authority to provide those materials and authorize their reproduction on merchandise.
Excellent Embroidery reserves the right to refuse or remove artwork when there is a reasonable concern regarding ownership, authorization, infringement, or inappropriate use.
18. Website Use
You agree not to use GetOurGear.com:
- For unlawful or fraudulent purposes;
- To interfere with website operation or security;
- To attempt unauthorized access to accounts, systems, or customer information;
- To submit malicious software or harmful code;
- To misuse intellectual property belonging to another party; or
- To engage in conduct that could harm GetOurGear.com, Excellent Embroidery, participating organizations, or other customers.
We reserve the right to restrict or terminate access to the website when we reasonably believe these Terms have been violated.
19. Third-Party Services
GetOurGear.com may rely on third-party providers for services including payment processing, shipping, website hosting, inventory information, and other technology.
Your use of certain third-party services may also be subject to their respective terms and privacy practices.
20. Limitation of Liability
To the fullest extent permitted by applicable law, GetOurGear.com and Excellent Embroidery will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our liability relating to an individual merchandise order will not exceed the amount paid for the product or order giving rise to the claim, except where applicable law provides otherwise.
Nothing in these Terms is intended to eliminate rights or remedies that cannot legally be limited or excluded.
21. Force Majeure
GetOurGear.com and Excellent Embroidery will not be responsible for delays or failure to perform resulting from circumstances reasonably outside our control, including severe weather, natural disasters, power outages, equipment failures, labor disruptions, transportation interruptions, supplier shortages, carrier delays, government actions, or similar events.
22. Privacy
Customer information is handled according to our Privacy Policy.
By using GetOurGear.com, you acknowledge that certain information must be collected and processed in order to accept payments, produce merchandise, fulfill orders, provide customer service, and operate our website.
23. Changes to These Terms
We may update these Terms periodically.
Changes will become effective when the revised Terms are posted on GetOurGear.com unless otherwise stated.
Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
24. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Any dispute relating to these Terms, GetOurGear.com, or purchases made through the website will be handled in accordance with applicable Michigan and federal law.
25. Contact Us
Questions regarding these Terms, your order, or GetOurGear.com policies may be directed to our customer service team through the contact information provided on GetOurGear.com.
GetOurGear.com
Operated by Excellent Embroidery
Michigan, USA
By using GetOurGear.com or completing a purchase through the website, you acknowledge that you have read and agree to these Terms of Service.