Shipping policy

Shipping & Delivery Policy

Most products purchased through GetOurGear.com are custom decorated and made to order. Please allow time for both production and shipping when placing your order.

Production Time

Our typical production time is 7–10 business days. For team or organization stores with a closing date, production may begin after the store closes.

Production times are estimates and may vary due to product availability, order volume, holidays, or supplier delays.

Production Time + Shipping Time = Estimated Delivery Time

Shipping

Shipping time begins after your order has completed production. Selecting expedited shipping only speeds up carrier transit time and does not expedite production.

Once your order ships, tracking information will be provided when available. GetOurGear.com is not responsible for carrier delays or delays caused by weather or other circumstances outside our control.

Local Pickup & Group Delivery

Some stores may offer local pickup or group delivery through a team, school, business, or organization. If available, pickup or distribution instructions will be provided with your order.

Incorrect Addresses & Delivery Issues

Customers are responsible for providing an accurate shipping address. Additional shipping charges may apply if an order is returned and needs to be reshipped.

If your package is lost, damaged, or cannot be located after being marked delivered, please contact us so we can help determine the appropriate next steps.

Need It by a Certain Date?

If you need your order for a specific game, tournament, event, or holiday, please contact us before ordering. Delivery dates are not guaranteed unless confirmed by GetOurGear.com in advance.

Questions? Please contact the GetOurGear.com Customer Care Team and include your order number.