Refund policy

Returns & Exchanges

At GetOurGear.com, every order is made just for you. Many of the items available through our online stores are decorated with your team, school, organization, or company logo after your order is placed.

Because these products are made to order, please review your selections carefully before completing your purchase.

Custom Apparel Is Final Sale

All decorated, customized, or personalized merchandise purchased through GetOurGear.com is final sale and cannot be returned or exchanged.

This includes items featuring:

Team, school, organization, or company logos
Embroidery
Printed or heat-applied designs
Names, numbers, initials, or other personalization
Any other custom decoration

Once an order enters production, it cannot be changed or canceled.

Please Double-Check Your Size

We know finding the right fit online can be tricky!

Because your apparel is decorated specifically for your order, we are unable to accept returns or exchanges due to incorrect sizing, fit, color selection, or product selection.

Please review the available sizing information before ordering. If you're between sizes or unsure about fit, we recommend sizing accordingly before placing your order.

Personalized Items

Please double-check all names, numbers, initials, and other personalization before submitting your order.

Personalized products will be produced using the information submitted with your order. GetOurGear.com is not responsible for spelling, number, sizing, or other personalization errors entered by the customer.

Did We Make a Mistake?

We want you to love your gear, and if we made an error, we'll make it right.

If you received:

The wrong item
The wrong size from what you ordered
Incorrect decoration
Incorrect personalization that differs from your submitted order
A product with a manufacturing or decoration defect

Please contact us within 7 days of receiving your order.

Include your order number, a brief description of the issue, and photos showing the problem.

Once reviewed and confirmed, we will repair or replace the item at no additional cost whenever appropriate.

Worn or Washed Merchandise

Please inspect your order before wearing or washing it.

Items that have been worn, washed, altered, or damaged after delivery are generally not eligible for replacement or refund unless the issue is determined to be a manufacturing or decoration defect.

Normal wear and tear and damage caused by improper garment care are not considered defects.

Color & Decoration Variations

We work hard to produce consistent, high-quality apparel. However, slight variations may occur between products.

Colors may appear differently depending on your screen, garment material, manufacturer, or production method. Embroidery and printed designs may also have slight variations in size, color, or placement depending on the garment.

These normal production variations are not considered defects.

Blank or Non-Customized Merchandise

If your order contains an item that was not decorated or customized, please contact us within 7 days of delivery to determine whether it is eligible for return.

Approved returns must be unworn, unwashed, unused, and have all original tags and packaging.

Shipping and/or restocking fees may apply.

Order Cancellations

Because products are ordered and decorated specifically for each customer, orders may begin processing shortly after they are submitted.

Once merchandise has been ordered or your order has entered production, we cannot guarantee that it can be canceled or changed.

Please review your order carefully before completing checkout.

Questions About Your Order?

We're here to help.

If you have a question about an order, sizing, a product, or a possible defect, please contact the GetOurGear.com Customer Care Team and include your order number so we can assist you as quickly as possible.